Manager, Field Systems

Job Title: Manager, Field Systems
Location: Remote (Preference for working around Eastern Time Zone hours to facilitate collaboration)

About SureWx

SureWx Inc. (“sure weather") is a global leader in aviation winter operations solutions, providing real-time weather intelligence and advanced technology to optimize decision-making for airlines, airports, and ground service providers. Serving over 40 major airlines and airports worldwide, we deliver innovative, fully automated solutions that enhance efficiency, reduce costs, and promote sustainability.

We are a fully remote company with a startup mindset, valuing individuals who take ownership of their work, work independently, and thrive in a collaborative and progressive environment.

About the Role

We are looking for a Manager, Field Systems to lead our Field Systems team, ensuring the performance, reliability, high availability, and expansion of our global network of weather instrumentation at airports worldwide. This role involves overseeing station maintenance, managing service providers, supporting technical troubleshooting, and optimizing system performance. The ideal candidate will have strong leadership and team building skills, a hands-on technical background, and the ability to work effectively in a fast-moving, remote-first environment.

Team & Operations Management

• Lead and mentor the Field Systems team, ensuring smooth operations and professional growth.

• Define priorities and oversee projects related to station maintenance and improvements, new installations, and service provider management.

• Develop and optimize processes for efficient field operations.

• Manage relationships with airport partners, ensuring compliance with contracts and agreements.

Service Provider & Vendor Management

• Maintain contracts and strong working relationships with local service providers.

• Oversee sourcing, onboarding, and training of new service providers as needed.

• Ensure high-quality service and quick response times for station maintenance and repairs.

Station Maintenance & Performance

• Oversee scheduling, project management, and execution of all station maintenance and upgrade work.

• Ensure a high level of station & sensor uptime while minimizing maintenance costs.

• Track maintenance history, manage hardware inventory, and maintain accurate records using ticketing systems and knowledge bases.

• Monitor and analyze station data; compare metrics, identify issues, determine maintenance and upgrade requirements.

• Define criteria for equipment replacement and implement long-term reliability improvements.

New Installations & Expansion

• Manage site selection processes with airports, ensuring optimal sensor placement.

• Coordinate logistics for new installations, including equipment procurement and subcontracting of manufacturing and build kits.

• Oversee station installations and ensure smooth startup operations and commissioning.

• Develop and maintain siting and installation documentation.

• Design, Build, Test custom mechanical components, modifications, panel layouts

Technical Support & System Reliability

• Gain in-depth expertise in station hardware installation, maintenance, and functionality.

• Provide high-level troubleshooting support for service providers and internal teams, with passion, ownership and perseverance to identify and resolve root causes.

• Develop clear instructions and training materials to streamline field maintenance and technical operations.

• Maintain and improve technical knowledge bases and documentation to support troubleshooting and maintenance activities.

• Act as a key escalation point for system outages and performance issues.

Research & Development

• Oversee improvements to station design, ensuring compliance with regulatory standards.

• Drive R&D initiatives for testing new equipment and optimizing existing infrastructure.

• Maintain and improve QA standards for all station hardware.

Qualifications & Experience

Proven experience managing field operations, technical teams, and maintenance programs in a regulated industry.

• Strong leadership, team building, and organizational skills, with the ability to balance multiple priorities.

• Attention to detail, strong Operational mindset.

• Technical expertise in instrumentation, electro-mechanical systems, AC/DC power, mechanical and electrical design, wireless communication and remote data collection.

• Familiarity with schematics, mechanical drawings, tolerancing, manufacturing processes, material properties, DFx.

• Hands-on experience with system troubleshooting, maintenance best practices, hardware lifecycle management, prototype and system build and test.

• Strong problem-solving skills and an independent, resourceful approach to challenges.

• Experience managing contractors and external service providers.

• Ability to analyze system performance data and drive data-driven decisions.

• Proficiency with ticketing systems (Jira, ServiceNow, etc.), knowledge bases (Confluence, internal wikis), and remote troubleshooting tools.

• Bachelor’s degree in a technical field (mechanical engineering, or similar) preferred.

• Experience in aviation, weather, or environmental monitoring industries is an asset.

• Willingness to travel as needed.

Not sure if you meet all the requirements? That’s okay! We believe that diverse experiences and perspectives are valuable, and we encourage you to apply even if your background doesn’t perfectly match every listed qualification.

Why Join SureWx?

• Remote-first work environment with flexible hours.

• Collaborative and inclusive culture that values innovation and ownership.

• Opportunity to impact aviation operations on a global scale.

• Agile team with a startup mindset, allowing for direct influence on company direction.

• Highly engaged team of diverse employees, globally.

• Annual in person meet ups, location based salaries, benefits and performance bonuses!

How to Apply

Should you meet some but not all of these qualifications, we would still like to hear from you. This list comprises our ideal candidate profile however we understand that careers are not linear and that experiences come in many forms. Please send your application to careers@surewx.com.

  Equal Opportunities at SureWx

SureWx’s success depends largely on the individual and collective ability of our team. The different perspectives, backgrounds, and individual styles of our people offer great opportunities to add value to our company and by extension our customers. We believe that each person’s role is vital to SureWx’s success and aim to provide equal opportunities to all candidates, employees and SureWx alum across our employee lifecycle, fully appreciating and celebrating each individuals unique story and self.

Should you seek any accommodations during this hiring process, please feel free to notify us via email how we can best support you.